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 Support > winShadow FAQ:
What is winShadow?
A remote desktop tool for the Internet and private local and wide area networks. Ideal software for remote and mobile users, troubleshooting and helpdesk support allowing full control of remote desktop of PC or server including screen, keyboard, and mouse.


What is the cost of winShadow?
The cost of winShadow is US$35.00 per user. Purchases of 100 to 499 users are US$28.00 per user.


How can I get technical support for your products?
You may send us a message or telephone (US) 401-681-2010. Pre-sales technical support is free. One year of free technical support is provided with the product's purchase.


How can I make a purchase?
You may make an online purchase at our website http://www.omnicomtech.com. We also accept company checks, bank checks, purchase orders (only within the US), and wire transfer orders (see next question). Sorry, we only accept US dollars. Once your order has been processed, you will receive an email with your serial number and activation key needed to register the product. Orders are normally processed within one business day.


How may I make a wire transfer purchase?
Please submit a FAX order on our web site http://www.omnicomtech.com with your company details and fax it to us indicating that you are sending a wire transfer. Our fax number is 401-681-2007. Kindly call us at 877-344-9033 (toll free) for our bank information necessary to initiate a wire transfer.

There is a US$20.00 surcharge to do this for one of the two bank fees associated with a wire transfer. Please add this amount to the total of your purchase. Also, please make sure to pay the second bank fee directly to your bank for initiating the wire transfer.


Where do I get winShadow?
Our primary method of distribution is via the Internet. All of our products may be downloaded from our http://www.omnicomtech.com/products website.


How do I register winShadow?
Once you have downloaded and installed winShadow, please follow the steps below to register it:

    1. Right-click on the winShadow tray icon of the Start Menu taskbar (next to the Windows clock). A pop-up menu will appear.
    2. Select About.
    3. Select the Register command.
    4. Fill out the appropriate fields on the Register dialog box.
    5. Click on the Register button.

Note: The Register button will only be enabled if the serial number and activation key have been entered precisely.


What about future updates?
Our customers are entitled to receive all major and minor updates for one year from the date of the original purchase. We are continually adding new features to our products and intend to expand our product line in the coming months.


Whom should I contact at OmniCom Technologies?

FAQ

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    Tech Support:
    401-681-2010

    Fax Line:
    401-681-2007

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    Terminal emulator and remote desktop specialists.